Queue Management System (QMS)

QueueBee's queue management system comes in the form of physical, virtual, and hybrid mode to reduce waiting time, along with 3 different models to suit your business needs.

  • Create smooth and efficient experiences
  • Reduce wait times for happier customers
  • Avoid overcrowding in waiting areas
  • Keep customers informed and engaged
  • Customise solutions for diverse needs
  • Use insights for continuous improvement
Banner Queue Management Solutions

Explore Our Queue Management System

Physical Queue

Physical Queue Management System

Equip your premises with advanced queue management system hardware, such as Kiosks and self check-in kiosks. Paired with user-friendly software such as QB 10, this setup ensures a smooth, organised, and efficient experience.

Virtual Queue

Virtual Queue Management System

Leverage digital platforms to minimise wait times, enable customers to join a queue remotely by scanning a QR code on the queue ticket or obtaining a virtual queue ticket via the customer portal, and receive real-time updates for an enhanced overall experience.

Hybrid Queue

Hybrid Queue Management System

Combine the strengths of physical and virtual queue management system with our hybrid solution. By integrating Kiosk hardware, QB 10 software, and virtual queue ticketing options, we cater to the diverse needs.

Advanced Queue Ticket Capabilities

Paper and Paperless

Paper and Paperless

Accommodate varied preferences with both printed and virtual queues.
Flexible Ticket Styles

Flexible Ticket Styles

Provide diverse ticket formats, such as QR codes, barcodes, and numbers.
Personalised Ticket Designs

Personalised Ticket Designs

Customise tickets with logos and multiple languages for an inclusive experience.
Live Queue Status

Live Queue Status

Keep customers informed with real-time queue updates on virtual tickets.
Customer Web Portal

Customer Web Portal

Enhance accessibility with a user-friendly portal for obtaining virtual tickets.
Prioritised Queuing

Prioritised Queuing

Cater to customers with special needs, ensuring an inclusive, comfortable experience.
Estimated Wait Time

Estimated Wait Time

Offer an initial wait time estimate based on the current queue status.
QueueBee One Queue

QueueBee One Queue

Simplify the process with a unified ticketing solution for multiple services or departments.
Queue Check-In

Queue Check-In

Seamless check in with QR code scanning via QueueBee kiosks or through customer portal.

How Does Our Queue Management System Work?

How It Works

Queue Journey

Seamless Ticket Acquisition
Physical Queue Ticket
Visitors at your premises easily obtain a queue ticket through the Standee Kiosk or Tabletop Printer. By entering a phone number, scanning a QR code from their appointment email, or choosing a service directly on the device, they're swiftly entered into the queue.
Virtual Queue Ticket
Visitors have the convenience of joining queues remotely via our customer portal, mobile app, or QR code scanning, allowing them to wait comfortably from anywhere.
Hybrid Queue Ticket
Offering flexibility, individuals can opt for a physical ticket at our Standee Kiosk or a virtual ticket through the customer portal or mobile app, catering to their personal preference

Waiting

Informed and Engaged Waiting Period
On-site Waiting
While waiting on-site, visitors stay informed and engaged through the Multimedia Display connected to the TV, showcasing real-time queue status updates, engaging content, and advertisements, making their waiting period productive and less tedious.
Live Queue Status
For those waiting remotely or on-site, they can access real-time queue status updates and queue position information via the customer portal or mobile app. They also receive notifications/alerts when their turn approaches, ensuring they are ready for service.

Serving & Transfer

Efficient Service Transition
Prompt Service & Transfer
When it's time for service, agents can use the Virtual Call Terminal to call them to the service point. This efficient system ensures a smooth transition from waiting to being served. If needed, agents can also seamlessly transfer customers to different service counter or department.

Completion

Successful Service Encounter
Service Completion
After receiving the required service, they can provide valuable feedback by scanning the QR code on their physical ticket or via the Customer Feedback Terminal. This facilitates continuous service improvement.

Solution Model

Cost-effective and Scalable Solution

Cost-effective and Scalable Solution

Optimises queue times and service efficiency, adapting to environments from single-counter to complex multi-service settings.
  • Physical and Virtual Queue Management System
  • Online Appointment
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Suitable for small to medium-sized businesses such as clinics, service centres, and shopping malls
Multi-Department Queue Management

Multi-Department Queue Management System

Caters to businesses with multiple departments and branches, providing real-time monitoring, dynamic reporting, and seamless third-party integration.
  • Physical and Virtual Queue Management System
  • Online Appointment (optional)
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat (optional)
  • Dashboard & Analytics
  • QueueBee Mobile App Queue
  • QueueBee Hardware Compatibility
  • Connect to CCQ
  • Suitable for large organisations with multiple departments or sectors, including hospitals, telecommunication customer service centres and government agencies
Corporate Centralised Queue Logo

Corporate Centralised Queue

Powerful, web-based and cloud-ready platform that consolidates and manages your QB10 and QB20 solutions. It's designed to streamline queue management across multiple branches, whether they utilise QB10, QB20, or a combination, offering a unified approach to managing customer journeys.
  • Manage QB10 & QB20
  • Centralise Dashboard
  • Consolidate Reporting
  • Centralise Content Management
  • Suitable for large, multiple branch location companies, government agencies, utilities companies, and franchise businesses
Corporate Centralised Queue Logo

Software Key Features

Analytic Dashboard

Analytic Dashboard

QB10 | QB20 | CCQ

Experience seamless queue management system and operations with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time.

  • Real-time Data
  • Export and Share Analytic Results
  • Compare The Performance of Different Locations
  • Event Notification & Alarm
  • Monitor Wait Time, Service Time, and Visitor Flow

Actionable Reports

QB10 | QB20 | CCQ

Maximise business performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.

  • Customisable Reports
  • Variety of Report Types
  • In-Depth Analytics
  • Visualisation Data
  • Real-Time Data Consolidation
Actionable Reports
Mobile App Queue

Mobile App Queue

QB10 | QB20

Enhance customer experience with QueueBee's virtual queue management system, real-time notifications, location services, for reduced wait times and improved efficiency.

  • User-friendly Interface
  • Virtual Queue Ticket
  • Remote Queueing
  • Real-time Queue Updates
  • Personalised Service Selection
App Logo

Customer Portal

QB10 | QB20

All-in-one platform, featuring appointment booking, virtual queuing, brand promotion, and feedback collection, designed for streamlined interactions and improved satisfaction.

  • Access All Services Through A Single Qr Code
  • Virtual Queue Ticket
  • Flexible Ticket Styles
  • Live Queue Status
  • Personalise Branding
Customer Portal
Virtual Call Terminal

Virtual Call Terminal

QB10 | QB20

A web-based, user-friendly solution for staff, streamlining queue management with efficient activities, real-time monitoring, and flexible service options.

  • Efficient Queue Operation
  • Real-time Monitoring
  • Configurable Navigation Buttons
  • Detailed Customer and Transaction Information
  • Flexible Service Options
  • Seamless Transfers
  • Alert Notifications
  • Video Call

Innovative Hardware

Standee Kiosk (QB-SK Series)

  • Sleek design in 3 sizes (10', 15', 17') with touch screen options for check-ins and service selection
  • QR/barcode scanning, facial recognition, and card reader compatibility
  • 80mm thermal printer and camera integration
  • Customisable, multilingual UI with built-in voice amplifier
Standee Kiosk

Tabletop Printer (QB-TSP Series)

  • Compact design for mobility with queue check-ins, ticket generation, ID capture, and service selection
  • Touch screen and infrared touch screen options
  • Built-in 80mm thermal printer
  • Customisable, multilingual user interface
Tabletop Printer

Multimedia Display (QB-MMC Series)

  • User-friendly web-based content management with simple uploads for pictures and videos
  • Customisable display layout
  • Compatible with various digital hardware (LED/LCD displays, video walls) and TV box, Astro support
  • Supports multiple languages
Multimedia Display

Counter Display (QB-CD Series)

  • Available in 3 sizes (10', 14', and 16') with flexible, customisable display screens
  • Built-in speaker with multi-language support
  • Dedicated counter/room/workstation screen for displaying queue and information
  • Simple integration and easy setup
Counter Display” width=

Main Display (QB-MD-CPU Series)

  • 2 sizes (16' to 24') for displaying queue information and counter direction
  • Fully web-based solution with content updates and multiple language support
  • Pre-loaded templates for flexible design and profile selection
  • Compatible with various environments and settings
Main Display

Call Terminal (QB-CT Series)

  • Web-based virtual call terminal in 4 sizes (8', 10', 14', 16') with multiple buttons and pages
  • Web-based/browser-based keypad accessible via Counter PC/PAD
  • LCD capacitive touchscreen
  • WIFI / RJ45 LAN 100Mbps connectivity options
Call Terminal

Check-In Terminal (QB-CIT Series)

  • 2 types (Wall and Desktop) and 2 sizes (10' & 14') for diverse settings
  • Enables check-ins and registration for services at different counters, rooms, or stations
  • Web-based UI design managed by CMS dashboard with customisable display and QR/barcode scanning
  • Multiple language interface and design for diverse clientele
Check-In Terminal

Calling Terminal Keypad (QB-CTKEYPAD)

  • Stylish design with 16 rubber buttons for easy use and reliability
  • Plug-and-play functionality with quick response to call queue operations
  • Various queue functions, such as call, recall, transfer, and more
Calling Terminal Keypad

Enhancing the Customer
Journey And Experience

Transform the way customer interact with your services by incorporating QueueBee’s Queue Management System (QMS) integrate solutions. Create a seamless experience that enhances operational flow and elevates every interaction within your organisation.

Queue Management Journey

Frequently Asked Questions

The Queue Management System is designed to optimize service delivery and customer flow, transforming the way services are delivered. Its main goal is to reduce waiting times, enhance service efficiency, and ensure that every customer is attended to promptly and systematically. Additionally, the system offers valuable insights into operations, leading to more productive workflows and an improved service experience.

Implementing a queue management system brings several advantages to businesses:

  • Enhanced Satisfaction
    Shortens wait periods and ensures transparent service updates, boosting satisfaction levels.
  • Data Insights
    Captures essential analytics on visitor traffic and behavior, supporting strategic resource management and decision-making.
  • Enhanced Efficiency
    Streamlines the service process, allowing staff to manage customer interactions more effectively.
  • Adaptable Solutions
    Flexibly fits a variety of operational needs, proving invaluable across different service settings.
  • Reduced Overcrowding
    Prevents overcrowding, ensuring a more comfortable environment.

A Virtual Queue Management System stands at the forefront of contemporary queue solutions, allowing customer to enter queues remotely. This flexibility comes through various channels: a web portal, a dedicated mobile application, or a QR code linked to a physical ticket. Aimed at phasing out conventional waiting lines, this system empowers individuals with live updates and notifications about their queue status directly on their mobile devices, streamlining the flow management process. It's particularly beneficial for enhancing convenience by notably shortening wait times at physical venues. Additionally, virtual queuing plays a crucial role in supporting social distancing efforts, reducing the necessity for in-person congregations and thus boosting both safety and satisfaction.

Yes, QueueBee's queue management system is capable of integrating with a wide range of business systems, offering a cohesive and efficient approach to customer service management. It is compatible with CRM platforms, Hospital Information Systems (HIS), appointment scheduling tools, as well as popular communication methods like WhatsApp and SMS. For integration that matches your specific business needs, we recommend a discussion with a our company Project Manager or Solution Architect.

A queue management system effectively organises and streamlines customer flow in service areas, blending both physical and virtual queuing methods. It's a comprehensive process involving:

  • Arrival
    Customers join queues by taking physical tickets, registering at kiosks, or opting for virtual queuing via digital platforms like mobile apps or websites.
  • Service Management
    Staff members manage the queues using tools like the Virtual Call Terminal (Service Agent Portal), ensuring efficient customer service based on queue order or specific requirements. This streamlined approach applies to both physical and virtual queues.
  • Queue Display and Notification
    The system presents live queue information on digital screens and notifies visitor of their queue status. For virtual queue visitors, notifications are sent through channels like digital signage, SMS, WhatsApp, and mobile notifications, enabling remote waiting without the need for physical queuing.
  • Feedback and Analytics
    Post-service, customers are encouraged to share their experiences at service counters or through the customer portal. This valuable feedback, coupled with in-depth analytics, assists businesses in comprehensively understanding and continous improvement.

Transform Your Business With Our Queue Management System Today

Are you ready to elevate your customer experience with a state-of-the-art queue management system? Get in touch with us or find an office closest to you. Experience the difference QueueBee's comprehensive solutions can make in your business operations. Don't wait.

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