Finance Banking Customer Experience Solutions

Facilitate an Omnichannel Customer Experience with our Innovative Digital Branch Transformation Solutions

Our Unique Approach

Our strategy revolves around creating frictionless customer journeys while driving operational excellence. We customise our solutions to assist financial institutions in striking the perfect balance between outstanding customer satisfaction and unrivalled business performance. Our comprehensive suite of digital banking solutions is designed to cater to a broad range of financial sectors.

Banking

Implement efficient queue management systems and improve customer service delivery.

Insurance

Enhance customer interactions and communication for better customer retention.

Asset Management

Improve client onboarding processes and account management efficiency.

Wealth Management

Personalise client services and investment options with our unique tools.

Financial Planning and Advisory Services

Equip your advisory team with our smart scheduling and consultation solutions.

Investment Banking

Streamline complex processes and client communications with our tailored solutions.

Customer Flow In The Banking Sector

Appointment

Empowered Appointment Booking

Ensures a seamless and premium banking customer journey by empowering customers to book appointments at their convenience.

Customers have flexibility in the appointment booking process, accessible through the bank's website, customer portal, banking app, or via QueueBee Standee Kiosk (QB-SK Series).
Our solutions integrate with the bank's CRM system for a personalised banking experience, allowing customers to select their desired service, branch, and preferred date and time.
We keep customers informed and prepared with instant appointment confirmation and reminders via email or SMS, which also aids in reducing no-show incidents.

Arrival and Check-In

Simplifying Banking Customer Flow

Streamlines the arrival and check-in process, enhancing the experience for both walk-ins and scheduled appointments.

Seamless transition between walk-ins and pre-booked appointments for optimal operational efficiency.
QueueBee Standee Kiosk (QB-SK Series) allows for a quick and efficient acquisition of physical queue tickets at the bank branch.
Enhance the banking customer experience by enabling customers to check-in within the vicinity using the Bank Customer Portal and receive a virtual queue ticket.
Provide priority to specific customer segments (e.g., VIP, elderly and disabled people) for a smoother banking experience.

Waiting

Transforming Waiting Time

QueueBee's smart digital signage changes the perception of waiting times, creating engaging and informative experiences for customers.

Dynamic content on display screens keeps waiting customers engaged, well-informed and entertained.
Real-time updates on the latest banking services, exchange rates, and queue status ensure transparency.
Queue info displayed on screens or sent via SMS ensures customers are informed about their turn, providing a seamless waiting experience.

In-Service

Customised Banking Interactions

Integrated solutions foster personalised banking interactions, improving customer satisfaction and loyalty.

Equip service counters with QueueBee Counter Display (QB-CD Series), QueueBee Customer Feedback Terminal (QB-CFT Series), and QueueBee’s Virtual Call Terminal, ensuring seamless and professional banking service delivery.
Facilitate personalised interactions between customers and service agents, treating customers as individuals by addressing their names rather than mere numbers.
Integration with CRM provides a complete insight into customers, their needs, and trends, enabling personalised service and the ability to cross-sell other products based on the customer’s profile and history.
Offer a virtual call feature for remote service interactions.

Transfer

Seamless Service Transfers

Ensures efficient service delivery, even when customers require a transfer to another counter or department.

Our solutions enable seamless transfers to other banking counters or departments when necessary, maintaining both operational efficiency and customer satisfaction.

Completion

Proactive Customer Feedback Management

Feedback collection system allows banks to capture invaluable customer feedback and promptly respond to any concerns:

We offer multiple channels for gathering feedback, including QueueBee Customer Feedback Terminal (QB-CFT Series), the bank customer portal, mobile devices, or scanning the QR code on the queue ticket.
Banks receive immediate alerts for poor customer ratings or feedback, enabling swift issue resolution.
Our solutions help nurture long-term relationships through timely follow-ups and consistent delivery of excellent customer service.

Tailored Financial Services Solutions

Customer Portal for Financial Services

Customise customer interactions with our specifically designed Customer Portal for financial institutions. This portal empowers financial institutions to:

Facilitate seamless appointment booking and provide flexible options for virtual queue tickets.
Offer real-time queue status updates and information on the latest financial products and services.
Collect customer feedback efficiently, providing valuable insights for service improvement.
Integrate with the institution's CRM system, ensuring personalised service interactions based on the customer's profile and history.
Integrate virtual call options for personalised service interactions.

Advanced Appointment Booking

Elevate customer satisfaction with our sophisticated Appointment Booking system. We empower financial institutions to:

Schedule appointments for a variety of financial services at customers' preferred branch.
Manage appointment schedules efficiently to reduce physical wait times.
Offer flexible appointment settings that cater to various banking needs, enhancing the overall customer experience.

Comprehensive Queue Management

Boost service delivery with our comprehensive Queue Management solutions. Our systems enable financial institutions to:

Manage both physical and virtual queues efficiently, leading to an improved service flow.
Minimise customer wait times, increasing customer satisfaction.
Prioritise service for specific customer segments, such as VIPs, the elderly, and disabled people.

Dynamic Display Management

Keep customers informed and engaged with our Dynamic Display Management solutions. We empower financial institutions to:

Showcase relevant content and real-time queue information on digital displays.
Control multiple displays from a single location, enhancing operational efficiency.
Customise display designs to reflect brand identity and provide updates on banking services.
Manage, schedule, and effortlessly update content on screens from your head office, ensuring brand consistency across branches.
Utilise targeted ads and RSS feeds for effective upselling of your bank's products and services.

Multi-Channel Customer Feedback

Foster customer-centric growth with our Multi-Channel Customer Feedback solutions. We enable financial institutions to:

Capture valuable insights from customers through various channels, such as the customer portal, the bank's website, and by scanning the QR code on the queue ticket.
Utilise industry-standard metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to gauge customer satisfaction and service effectiveness.
Understand customer needs and expectations, leading to improved service delivery.
Act promptly on feedback, maintaining high levels of customer satisfaction.

Efficient Support Management

Consistently deliver exceptional customer service with our Efficient Support Management tools. Our system assists financial institutions to:

Manage customer support across various channels, increasing accessibility.
Receive automated notifications, enabling swift follow-up with dissatisfied customers.
Promptly escalate issues for quick resolution and improved customer experience.
Maintain high standards of service to nurture customer loyalty.

Efficient Software

Centralised Dashboard and Accessibility

QB10

Our efficient software features a centralised dashboard that's accessible from any device, anywhere, and at any time. It offers real-time data consolidation, comprehensive analytics, event notification, and alarms for effective management within financial institutions.

Valuable Reports

QB10

Maximise performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.

Flexible System Configuration & Integration

QB10

QueueBee offers customisable settings and seamless integration capabilities, making it the perfect solution for financial institutions with diverse needs.

Flexible System Configuration & Integration

Service Desk Terminal

QB-VCT

Our user-friendly, web-based service desk terminal streamlines queue management within banking facilities.

The Benefits

Enhanced Customer Experience

By offering a range of functionalities, from appointment booking to real-time queue updates, QueueBee solutions deliver a seamless, efficient, and convenient service experience for your customers.

The integration of a 'Know Your Customer' (KYC) and ‘Customer Relationship Management’ (CRM) system ensures that each interaction is personalised, further enhancing customer satisfaction.

Operational Efficiency

Streamline your banking operations with our solutions. Manage queues, appointments, and customer feedback centrally, reducing complexity and enhancing efficiency. The secure admin control rights feature provides safe access to system operations.

Data-Driven Decision Making

Benefit from valuable insights for strategic decision-making provided by our advanced reporting capabilities.

Real-time data consolidation, detailed analytics, and customisable reports give you a clear understanding of service efficiency, customer satisfaction, peak hours, turnaround time, and more.

Improved Agent Productivity

The Service Desk Terminal empowers banking agents to manage various tasks from a single window, thereby boosting productivity. Real-time monitoring and notification alerts assist in efficient coordination and management.

Brand Consistency

Maintain your bank's identity consistently across branches. Tailor your digital displays to reflect your brand and promote your services effectively.

Customer Loyalty

By consistently delivering a high standard of service. Swift follow-ups with unsatisfied customers and efficient resolution of issues contribute significantly to this.

Scalability and Customisation

Versatile, configurable, and scalable, catering to both small and large banks. Customisable branch & department settings allow for adaptations to specific banking requirements.

Integration and Compatibility

Seamlessly integrate with existing Customer Relationship Management (CRM) systems, facilitating streamlined data management and operational processes.

Our Clients

Ready To Elevate Your Service Delivery?

Don't let outdated systems limit your growth. Invest in our solutions today and embrace the future of financial service delivery. Transform your customers' journey into a seamless, efficient, and pleasant experience. Leverage data-driven insights to drive growth and improve operational efficiency.