Public Sector Transforming Citizen Experience

Making Public Services More Convenient and Accessible Through Advanced, Integrated, and Personalised Citizen Journey Management

Tailoring Solutions For Diverse Public Sector Agencies

Working alongside a wide array of government agencies, we strive to enhance citizen engagement, streamline administrative processes, and ultimately, transform public service delivery. List of Public Sector We Work With

Tax Offices

Manage high-demand periods more effectively, reducing wait times and simplifying administrative processes for citizens and staff.

Permit Offices

Expedite approval processes, increase application accuracy, and simplify the permit acquisition journey for citizens.

Cities, Towns & Municipalities

Improve public engagement, provide more streamlined access to local services, and enhance communication between citizens and local government.

Departments of Labour

Facilitate smoother job application processes, manage high volumes of job seekers efficiently, and enhance the experience of citizens seeking employment assistance.

Court Houses

Manage appointments and case schedules more effectively, reducing wait times and enhancing the overall citizen experience in legal proceedings.

Social Security Offices

Streamline the process of benefit application and delivery, enhancing the experience for citizens seeking social security assistance.

Social Services

Enhance accessibility and delivery of vital community services, improving experiences for citizens in need.

Departments of Transportation

Simplify processes for driving licence applications, vehicle registrations, and other transport-related services, improving citizen access and satisfaction.

Citizen Flow In The Public Sector

Appointment

Simplified Appointment Booking

Enable a hassle-free appointment scheduling process for citizens. With QueueBee's advanced system, citizens can:

Schedule appointments conveniently via the public service's website, citizen portal, or QueueBee Standee Kiosk (QB-SK Series) for Optimised Public Sector Citizen Journeys.
Choose the desired service, location, and preferred date and time, creating a personalised public service experience.
Receive instant appointment confirmation through email or text message, along with a reminder closer to the appointment date.

Seamless Arrival & Check-In

Streamlining Public Sector Citizen Flow

Effortlessly facilitate the arrival and check-in process for both walk-ins and pre-arranged appointments. Our integrated solutions offer:

A smooth transition between walk-ins and scheduled appointments.
Citizens can easily acquire physical queue tickets with the QueueBee Standee Kiosk (QB-SK Series) at the Public Service Centre.
Convenient checking in within the vicinity and obtaining a virtual queue ticket through the Public Sector Citizen Portal, making the process efficient and enhancing the citizen's journey.

Waiting

Informative Waiting Experiences

Turn waiting time into an informative experience with smart digital signage. Our solutions help to:

Engage waiting citizens with dynamic and relevant content on the screens.
Inform citizens about the latest services, policies, regulations, and queue status, ensuring they are always updated.

In-Service

Personalised Service Interaction

Provide a personalised service experience with QueueBee's integrated solutions:

Equip service counters with QueueBee Counter Display (QB-CD Series) or QueueBee Customer Feedback Terminal (QB-CFT Series) and QueueBee’s Virtual Call Terminal for smooth public service delivery.
Alert citizens when it's their turn to be served, either through their mobile device or on-site digital displays.
Allow citizens to interact with the service agent or through a virtual call feature for remote service interaction.

Transfer

Seamless Service Transfers

Ensure efficient service delivery even when citizens need to transfer to another counter or department. With QueueBee solutions, you can:

Seamlessly transfer citizens to other service counters as necessary.
Maintain operational efficiency and citizen satisfaction, no matter the complexity of their service journey.

Completion

Proactive Feedback Management

Capture valuable citizen feedback and promptly address any issues. With our advanced feedback collection system, public service providers can:

Gather citizen feedback through various channels, such as QueueBee Customer Feedback Terminal (QB-CFT Series), the public sector citizen portal, their mobile device, or by scanning the QR code on the queue ticket.
Receive immediate notification of poor citizen ratings or feedback, allowing for swift resolution and assistance.
Foster long-term relationships through timely follow-ups and consistent provision of excellent public services.

Introducing Tailored Solutions For The Public Sector

Public Sector Citizen Portal

Experience an efficient citizen journey with our easily accessible, web-based Citizen Portal. With the convenience of scanning a QR code or directly through the agency's website, our customisable portal empowers public sector agencies to:

Offer seamless appointment booking and flexible queue ticket options.
Provide real-time queue status updates to keep citizens informed.
Facilitate citizen feedback submission to better understand their needs.
Integrate virtual call options to deliver an exceptional citizen experience and assist remotely.

Appointment Booking

Enhance citizen satisfaction with our Advanced Appointment Booking system. Public sector agencies can:

Schedule appointments at the agency centre.
Specify the required service and date/time.
Reduce physical wait times for an improved citizen experience.
Streamline operations for increased productivity and efficiency.
Flexible appointment settings to cater to specific agencies requirements.

Queue Management

Elevate service delivery with our Comprehensive Queue Management solutions, including the QueueBee Standee Kiosk (QB-SK Series), equipped with ID card reading capabilities or QueueBee Tabletop Printer (QB-TP Series). Our systems allow public sector agencies to:

Efficiently manage physical, virtual, and hybrid queues.
Reduce citizen wait times for increased satisfaction.
Improve overall service delivery through advanced queue solutions.
Give priority to certain citizens based on their segments (for examples VIP, elderly, and disabled people).

Display Management

Promote clear communication and reduce confusion with our Dynamic Display Management solutions, including the QueueBee Multimedia Display (QB-MMC Series). Our systems empower public sector agencies to:

Inform and engage citizens with digital displays in waiting areas, showing meaningful content while reducing perceived wait time.
Control multiple displays from a single desktop for operational efficiency.
Customise designs to support various formats and enhance brand identity.
Inform citizens about your latest services, policies and regulations.
Display queue info on the screens so that your citizens are always updated.

Citizen Feedback

Drive citizen-centric growth with our Multi-Channel Citizen Feedback solutions. With various channels available including our QueueBee Customer Feedback Terminal (QB-CFT Series), QR code scanning on queue tickets, and via the Citizen Portal, we enable public sector agencies to:

Collect valuable insights from citizens.
Understand citizen needs and expectations for service improvement.
Utilise industry-standard metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to gauge customer satisfaction and service effectiveness.
Act on feedback swiftly to maintain high citizen satisfaction.

Support Management

Deliver consistent and excellent service with our Efficient Support Management Solution. Our system equips public sector agencies to:

Manage citizen support across various channels efficiently.
Get automated notifications to follow-up instantly with unhappy citizens.
Escalate issues promptly for swift resolution and assistance.

Efficient Software

Centralised Dashboard

QB10

Streamline queue management and operations within your automotive business with a fully web-based, centralised dashboard accessible from any device, anywhere, at any time.

Valuable Reports

QB10

Maximise your automotive business performance by leveraging advanced reporting and analytics capabilities. These are designed to provide comprehensive insights for data-driven decision-making.

Flexible System Configuration & Integration

QB10

QueueBee offers customisable settings and seamless integration capabilities, making it the perfect solution for public sector agencies with diverse needs.

Flexible System Configuration & Integration

Citizen Service Desk Interface

QB10

Our user-friendly, web-based interface is specifically designed for public sector service staff, providing flexibility and streamlining queue management.

The Benefits

Efficient Citizen Flow Management

QueueBee's integrated solutions provide citizens with a streamlined, efficient, and personalised service experience, reducing queues and frustration.

Enhanced Staff Performance

The use of advanced queue management and dynamic scheduling not only improves staff productivity but also enables management to monitor and measure employee performance against the organisation’s KPIs, thereby enhancing the effectiveness of each engagement.

Informed Decision-Making

Real-time data, advanced reports, and comprehensive analytics empower agencies to monitor performance in real-time, identify bottlenecks, and make data-driven decisions for continuous improvement.

Increased Citizen Engagement

Digital signage and centralised content management provide an effective platform for agencies to share important information and engage with citizens, improving communication and transparency.

Boosted Citizen Satisfaction

The capability to gather citizen feedback and promptly address their issues significantly enhances citizen satisfaction, promoting trust in public sector services.

Control Branch Capacity

QueueBee's solutions enable agencies to monitor and control service areas efficiently. Live dashboards provide a comprehensive overview, supporting effective management of citizen flow and promoting a smooth and convenient journey for all.

Our Clients

Embark On Your Journey Towards Exceptional Public Service

Don't let long queues and inefficient processes stand in the way of delivering exceptional public service. Equip your agency with QueueBee's Solutions and take a step towards revolutionising your citizen journey. Get in touch with us today to discover how QueueBee can enhance your agency's service delivery.